Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Due to the nature of pet food and consumable products, we cannot accept returns of opened treats, chews, or food toppers for resale or safety reasons.

We may accept returns on unopened products within 14 days of delivery if:
The product is unopened and unused
The packaging is in original condition
The item was purchased directly from our website

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Gbrent@parkerspetnutrition.com.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Gbrent@parkerspetnutrition.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Gbrent@parkerspetnutrition.com.

Product Satisfaction

Pets can be picky. If your pet doesn’t love a product, reach out to us. While we cannot guarantee refunds on opened consumable products, but we genuinely care about customer satisfaction and will try to help where possible.