Shipping policy
Shipping
When are products shipped?
We are committed to process all orders within 24-48 business hours from our Canadian facility.
How long will it take to receive my order?
It takes approximately 2-5 business days from the time your order is shipped to reach most Canadian destinations and 2-7 business days for most US destinations. Please note the approximate times is when the postal office receives our shipment. This does not take into consideration of our processing time. Shipping times are for reference only and not guaranteed unless special arrangements are made. During peak seasons, please expect delays.
If you require your order before an exact date, please email us at gbrent@parkerspetnutrition.com we will provide you with additional shipping options. Additional charges will apply for rush orders.
We use the following service providers
Canada:
Canada Post
Canpar
Purolator
UPS
United States:
USPS - First Class
UPS Mail Innovations
DHL
Fedex
*Please note, not all partner couriers may be listed. We may use or elect other delivery and courier partners to complete the delivery of your order. If you require us to use a specific courier for your order, please email us at gbrent@parkerspetnutrition.com and quote us your order number. Our team will try our best to accommodate your request and will be on a best effort basis. Please note, specific couriers may incur additional shipping charges*
How much do you charge for shipping?
Free Shipping on Canadian orders over CAD$50. If your order does not qualify for free shipping, our shipping rates will be calculated at checkout but typically, we charge a flat fee of $14.99 CAD to most Canadian Destinations. This may vary slightly based on your province or state.
US and International shipping will be shown at checkout.
My order is lost in the mail, what should I do?
If you believe your order is lost, we advise you to contact us immediately at gbrent@parkerspetnutrition.com, quoting your order number and we will respond to your request within 3 business days. Please note, Parker’s Pet Nutrition will not be responsible if there is a mistake on your address at the time you placed your order so we can attempt to correct the error. You must notify us immediately if you made a mistake on the address field otherwise, Parker’s Pet Nutrition will not be hold accountable or responsible for incorrect address input.
